Keep your customers happy and your team focused on growth. Creovix provides dedicated customer support for e-commerce and direct-to-consumer brands.
Talk to Us About E-commerce SupportTrained agents managing the full range of customer enquiries, so your customers always get a timely, professional response.
Order Enquiries
Tracking, delays, order status and delivery questions handled promptly and professionally.
Returns & Refunds
Processing return requests and refund communications in line with your store policy.
Product Questions
Pre-sales and post-purchase product enquiries answered accurately and helpfully.
Email Support
Professional, on-brand responses managed across your support inbox, every day.
Live Chat
Real-time help through your store's chat platform — responsive, friendly and on-brand.
Customer Communications
Proactive updates and follow-ups that keep customers informed and satisfied.
Complaint Handling
Managed, empathetic resolution of customer complaints to protect your brand reputation.
Back-Office Assistance
Selected operational support tasks to keep your day-to-day running smoothly.
Sales events, product launches and peak periods drive support volumes up. Creovix helps you manage that increase without emergency hiring.
Seasonal Peaks
Scale capacity around holiday seasons, sales events and promotional periods without the recruitment burden.
Product Launches
Additional support coverage when a new product drives a surge in enquiries, keeping response times low.
Overflow Cover
Extra capacity when your current team reaches its limit — no gaps, no customer left waiting.
Seamless Integration
Whether you use Gorgias, Zendesk, Freshdesk, Re:amaze or another tool, our agents work inside your existing environment. No platform migration required.
Platforms We Work With
Book a free consultation and we'll discuss your current challenges and how Creovix can help you manage customer support at scale.